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Customer Satisfaction

Strategies to Deliver Better Customer Satisfaction

Loyal customers are the bread-and-butter of your business. Loyal customers need less “hard sell” to get them to place repeat orders. They keep coming back and, as long as you keep offering them a good relationship, they are worth hundreds… Continue Reading →

Are You Delivering Customer Satisfaction?

Many companies are so keen to attract new business that they can neglect their existing customers. That’s certainly how I feel (neglected, that is) after banking with the same bank for 20 years  and discovering that new customers are getting… Continue Reading →

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